Due to their made-to-order nature, all sales are final; we do not accept returns. Please see exchange policy below.
We are not responsible for customs and duty fees and/or delays.
Order typically ship within 4 working weeks of the end of a wave, we cannot guarantee shipping dates.
Shipping is done via private courier company to ensure faster and safer deliveries.
We only ship to address you entered as billing address.
You will be issued an email informing you that your tracking number is available online ( attached to your order). Once this email is sent your order will be marked as “completed”
Due to their nature we do not provide refunds or exchange per se. When you purchase with us you agree that once shipped (that is your package has been handed over to our transporter) the sale is final providing that: * the product is the one you ordered, * the size is the one you ordered, * the color is the one you ordered, * there are no major defects.
If this is not the case we will work with you to find the most suitable solution. We ask you to verify your order and contact us within 7 days of receiving it ( as per the tracking delivery info) if any issue arise. Passed that point we cannot take responsibility for damaged products.
We take pride in providing quality products, however unlikely, it may happen (rarely) that a product shipped with a defect. In this case we will proceed with a standard exchange. We ask you to verify your order and contact us within 7 days of receiving it ( as per the tracking delivery info) if any issue arise. Passed that point we cannot take responsibility for damaged products.
Unforeseeable circumstances may require you to want to cancel an order. You can do so during the Wave period. Once the Wave is over your order is being produced or might have been shipped already. If it has been shipped (that is our transporter has notified us by email) we will not be able to cancel the order. If the order is being produced we will discuss with you the restocking fees applied based on the level of completion.
Commonly undelivered packages will be destroyed. The most common source of undeliverable packages is either a wrong address, inability to communicated with the recipient or customs not letting the package through. When this happens we are charged extra fees from the courier company and the transporter. These occurrences require us to understand the reasons behind the problem, we need time to work with the transporter and postal service to understand why a package was “returned”-destroyed.
If we made a mistake in the shipping address we will obviously cover all costs and the re-shipping of the package to the right address.
If the address provided was faulty or has changed after the package has been shipped, we will ask you to bare the costs involved.
If the package was held by the postal service for several days/weeks and was left unclaimed by the recipient it will be destroyed. In this case you will also be asked to cover the costs involved.
If the package was turned back by the customs, which is uncontrollable, we will work out a new shipping plan with you.
When such problems occur we will communicate with you and try to sort out a possible solution to get your package. This demands on-going communication between you and us. Based on such communication threads, we will establish due diligence on your parts. If you fail to contact us, the carrier or the customs in your country, or do not answer our emails regarding custom issues, and consequently the package is destroyed you agree to cover the cost incurred and/or agree to indemnify us toward the payment processing organism ( i.e. PayPal).
We have shipped hundreds of packages and we are happy to report a 99% delivery rate but in some unfortunate cases for reasons outside of our control a package may disappear. In the unlikely case that your package is lost we will work with the transporter to try to locate it. The process starts once the tracker shows “expired” or from 45 working days from the shipping date if the package is a no show. The package is assumed officially lost after the tracker expires and you have logged a claim with us within 5 days of the expiration. We will then send you a replacement package free of charge.
It has happened in the past that packages found their way to the wrong address due to a system error or a clerical mistake. In this case we will work with the recipient to have the package sent to you at our cost.
We are not responsible for package (and/or their content) being damaged and/or missing by the postal/courier services and/or 3d parties involved in the delivery and/or reception of the goods.
If you receive a damaged package you should make a claim immediately to the appropriate service in your area. If possible point it out to your delivery man and ask for the right procedure to follow.
We are not responsible/liable for out-of-our-control situations that may arise in the process of the purchase such as but not limited to loss of package and/or damaged goods and/or returned goods and/or delivery delays caused by war, global geo-politic changes, extreme weather conditions, natural disasters, sudden change of regulatory practices, general acts of gods, alien invasion, the destructive power of any fully operational battle station that may or may not be a moon…
We get asked frequently if we can tailor or custom make our clothing and shoes. Our short answer is “we cannot” – so here is why.
One of the biggest challenge in tailoring anything is obviously having the right sizes taken. The few experiences we had in the past for both shoes and clothes ended up with mixed results and unhappy troopers which is what we absolutely do not want. Often time the issue was with taking the measurements. Regardless, to deliver what we sold, we had to remake pieces several times and the sheer financial cost and time spent on each project made it difficult for us to consider the service further.
Making a tailored suit or boot takes significantly more time than a standard size as we need to adjust or remake our patterns accordingly and since these are one-off pieces, it means it cannot be scheduled as part of a batch; so cutting material may take longer as well.
In the case of shoes, we are limited by the selection of soles we can buy from suppliers. We cannot custom make soles – to do so would require us to order a minimum of 1000 pairs which in most cases we would not be able to sell and the making cost would then make our final product way too expensive. Unfortunately most sole suppliers end their size at 12.5/13 US ( 47/48 EU).
Regardless of the product; tailoring always ends up making anything way more expensive and takes much longer to complete. We, on the other hand, believe in getting your order done and shipped within a reasonable timeframe and keeping the product affordable.
Final thought: there are already a few well established and really reputable “tailors” in our community. They are your best choice if you can afford. If not; there is always the possibility to buy a size or two larger and have the clothing altered providing you have a access to a good seamstress.
We use zippers when we have no other choices because zippers are famously unreliable. What is not unreliable is velcro; and nobody wants to have a wardrobe malfunction right before or during trooping ( hence velcro on the pants )
Sometimes we do not have a choice and zippers are a must. We will buy batches of zippers and when they arrive we test each a few times before installing and again after. While it is neither definite nor perfect, it reduces by 95% the risk of a bad zipper.
Alas, it may happen that a zipper “breaks” – not just in our products but in ALL products with zippers. There are easy ways to DIY a fix; and here are our favorite links about common zipper issues
We never stop making, during waves, off-waves, holidays, weekends… we make items. Some in batches to have some stock, others are made to order. This is one aspect of what we do.
The other important aspect is obviously getting the stuff to you. After you order is made, it comes to the studio where we do a last check and pack it for shipping. Larger orders are put into boxes whereas shoes , clothes and accessories will likely be packed in bubble mailer for protection and then put into a yellow DHL flyer bag-envelop. It helps us get your stuff faster to you, is more eco-friendly and in some cases will help the package go through customs more discreetly (less taxes).
Each week , we drop your packages to our transporter ( between 20-80 packages) who then process it through the various courier services. Our default setting is on DHL , however customers in Europe and Australia may see packages coming through TNT, Japan FEDEX and in case of more remote areas or POBOX EMS will be used.
Once the package is processed we get the tracking number and update our system which then sends you an email with the said number. We’ve had packages reaching their final destination within 3 working days, and others may have taken up to 15 working days but we’ve had 99% delivery success.
It is critical that you provide us with an actual phone number the courier company may reach you at. They will use it if you are not home or cannot deliver. If you cannot be reached and the delivery cannot occur, they will destroy the package which we are not be responsible for. A good tip is to track your package and contact your local DHL/TNT service to arrange delivery when it is convenient for you.
We’ve been in the community as active members for many years now…we’ve had our share of awesome and not so great experiences with prop makers around the world when building our own costumes. This is what inspired us to launch -IB- and what drives us everyday: being a trustworthy and reliable source of quality props.
Often we are asked where to buy helmets, armors, blasters and other such props we do not make. With so many established and new prop makers in the community it is hard for us to know everyone and it would not be fair either to recommend prop makers we have never dealt with ourselves.
With “PropMakers We Heart“; we looked at all the prop makers we bought from in the past. We chose those we felt had great products to offer, solid quality and have offered us a good service in general. Over several orders they were consistent in both the quality of the gears, the shipping and their communication flow.
Full Disclosure: . We never bought under the -IB- name, but always as individual troopers. . We do not make any money out of this. . We have not bought from ALL existing prop makers, there are certainly many other great ones out there. . This is based on our own personal experience over a decade of making costumes. . The list will probably grow in the future.
One of -IB- ‘s main goal is to make it easy for troopers to get quality gear from one prop maker. We got burn ourselves when buying parts from too many places; this is why we started the sets.
Obviously we are making them carefully to be the best possible but it would be a false assumption to think that the set would fit perfectly off-the-box; the same way you would not expect a wedding dress to be a perfect fit in the store.
There will be a minimum fitting necessary to give your clothes your preferred fit. The Royal Guard robes will need to be hemmed for the right length; You may decide to shortened the legs of the jumpsuits, the biker cummerbund and cod piece will need to be fitted to your actual upper body size…
Some weathering may also be required. In the case of the X-wing pilot jumpsuit, you’d probably want to machine wash it a few time and slightly distress the pocket with sand paper. The Mud trooper plash needs to be washed at least 4 times before being dyed. The Blue Squadron jumpsuit and gloves will need some weathering love too: tea bath, acrylic paint wash in black , some sand colour spray on parts of the sleeves and gloves, etc… to give it your unique look.
In short, we brought you to the finish line, but there is still need for a minimal effort to cross it.
As the SWU grows with new releases, an unprecedented amount of new key characters joining the 501st family. It is exciting for everyone and some troopers enthusiasm lead them to be early adopters, finishing builds before the official CRL is published. Some see it as a dynamic push to add diversity of characters, other as a risk for being non-compliant.
There is an increased expectation that we’d release new gears “promptly”; in some case ahead of formal CRL. While CRLs are drafted, we start our own visual research and discussions. Some groups are more sharing than others, sometimes we are lucky to have incredible troopers sharing equally incredible information allowing us to feel strongly about the accuracy of what we do. In some cases, well, we are not at liberty to comment !
At the start of it all we must rely on the few official pictures available and use or experience making props to estimate what the design may be. As more details are made available and the CRL is getting adjusted, we also make our gears evolve to reflect a greater level of accuracy.
Obviously when a product reaches troopers before the official CRL is released there is a risk that a detail might be missing and consequently troopers could be denied approval. We can only guarantee product clearance after the official CRL is published.
Even when we have a pre-release, we strongly encourage you to consider twice your purchase as we feel strongly about people spending money and not being able to get clearance (It happened to us with some of our armor build in the past ).
“L” nowadays really does not mean anything anymore; from country to country and brand to brand the “L” can be vastly different. L in the US is considered XL in Europe. While XL in Spain is often smaller than XL in Germany. Then of course you do have the “FIT” as regular or slim or skinny…Even Jeans sizes greatly vary from brand to brands, a Levi’s 36 is tighter than an old navy 36 in the same fit.
Costume clothing are a beast on their own and we greatly encourage anyone buying to first take measurements against the skin and not based choices on street brand sizes. The Size Tab outlines references measurements used in making the clothes; it helps finding out what to buy; however since everything is hand made there could be a variation +/- 2 cm in the final product.
If you are unsure or between sizes, just use the seasoned trooper old trick “1 size up” because it is always possible to size down but hardly add material to fit you.
Final word, unfortunately we are not able to make custom sizes for two reasons: 1. it takes more time to do which we currently do not have 2. measurements needs to be taken “professionally” or the clothes/shoes may not fit properly. It happened in the passed and despite our best efforts to correct it did not work out leading to a very dissatisfied client…this is the last thing we want.
You may feel your boots are just slightly too small to be at optimum comfort. Obviously we are not talking about two sizes smaller, but that feeling that if it had been a 1 cm bigger it would just feel perfect. This wikihow article gives you some awesome hacks to get that extra space, using socks, hairdryer, freezer, alcohol and more.