As artisan prop makers all our products are made by hand. Because of the making process you should expect within 3% tolerance in the size charts provided. Due to time constraints we currently cannot take on tailor made/custom sizes projects and only offer the sizes listed above.

Trooper Sizing Tip
Shoes:
1. Take measurements sitting down, legs at 90 degrees, bare foot flat on the floor.
2. Long trooping hours mean you feet swell; for maximum comfort choose to size up and compensate the extra room with a gel sole if needed.

Clothing:
1. Take your measurements standing up against bare skin.
2. Ask someone else to take your measurement for best results.
3. When in between size choose the closest one ( ie. 114 = 112 / 115=117)
4. Choose actual size to have a snug fit; size up for looser feel

Gloves:
1. When trooping hands are critical, gloves too big will reduce your grabbing ability. Tighter gloves will help with clumsiness.

Buyer assumes full responsibility for sizes submitted for order.
Picture for reference only

As troopers ourselves everything we do is based on the relevant CRL from the 501st and the Rebel Legion. We make sure that each product is as visually close to multiple reference materials so that it meets and often exceeds the basic requirements. We constantly look for new informations and whenever possible we will apply small modifications to our products to make them ever closer to the real deal. These change may happen at any time under our own discretion.

When you receive your package, every item is new and may require some fitting and/or weathering to be fully complaint.

We know you are eager to get your hands on your new gear but some patience will still be required. We have limited stock and most products are actually made on order thus we simply cannot ship same day. We do our utmost to get all the orders shipped between Waves but we cannot give a specific shipping date on any particular orders. On average all orders clear within 4 weeks of the order date.

We ship exclusively with courier company, mostly DHL and EMS. We are not responsible for customs delays and/or custom fees. We understand they can be tough pill to swallow in some countries; while we are obliged to declare a value we make sure it is a sensible one.

Due to their made-to-order nature, all sales are final; we do not accept returns. Please read carefully the Terms Of Sales you agree to when purchasing with us. If you encounter a problem with your order, please email us immediately (within 7 days of receiving the package) with pictures for us to review the issue and find an appropriate solution.

EXCHANGE POLICY
Due to their nature we do not provide refunds or exchange per se. When you purchase with us you agree that once shipped (that is your package has been handed over to our transporter) the sale is final providing that:
* the product is the one you ordered,
* the size is the one you ordered,
* the color is the one you ordered,
* there are no major defects.

If this is not the case we will work with you to find the most suitable solution. We ask you to verify your order and contact us within 7 days of receiving it ( as per the tracking delivery info) if any issue arise. Passed that point we cannot take responsibility for damaged products.