1. Production /Shipping Time
We collect all the orders during a Wave, then we start the production. Being Artisans means that everything is made by hand; no large production chains, no major factories…We do our best to get everything shipped within 4 weeks but we cannot tell exactly when a particular order will be shipped.
2. Delivery time
Once a package is shipped and tracking number is issued; delivery is really out of our control. However we now have tested DHL express and feel this is the way to go as they deliver really fast as opposed to regular postal service. So it cuts down by at least half the time between you placing an order and receiving it.
3. Delivery Cost
We have struggled with that issue since we first started. We ship from far away; products that are bulky in nature and without volume discount. However we have reached an agreement with our transporter so that without increasing your cost we can offer DHL Express shipping…meaning it gets to you by courier safer and faster; effectively getting you a much better service for your $.