This year we will organise sales in “Wave”. Each month the web store will open for 8 days during which we will take all orders. Each wave will have two week-end included in their period to give you the time to think and order without stress. Afterwards our time will be spent preparing and shipping all orders until the following monthly wave. We will post the dates of the upcoming wave on the main page of our website at the end of current wave. Register on our website and you will be added to the mailing list giving the dates of waves and special offers.
As we often stated in the past, we have day jobs, in order to balance the workload and to provide a proper level of service to the community we found this system more suitable. In the same time it also allows us to organise better with the transporter and get your goods faster to you.
Can I buy outside the Wave?
We are asking that you’d plan your purchase and buy directly from the website. It helps us tremendously to organise the shipping and keeping track. All the products being sold are listed during each waves to make it s simple as possible for you. Of course we are happy to answer your questions between waves, but purchases need to take place via the website.
We usually ship orders within 4 weeks of the closing of a Wave; by default we are using a private express courier company such as DHL Express to ensure fast and safe delivery. For this in countries that have strict import rules and high custom fees basic air registered shipping is also available. That solution has shown 99% delivery rate but the actual period to get the goods after the tracking number is issued can varies to up to 40 working days.
… please remember
As artisans prop makers, we are dedicated to provide high quality gears that will last. Everything we do is hand made, we have limited capabilities with our workshop and we we work as fast as time permits. We know you are in need of your purchase “promptly” and we do what our best to get them out as quickly as possible.